Job Overview – Customer Service Associate:
Our esteemed client is looking for a Customer Service Associate to join their Boston team. As the Customer Service Associate, you will be responsible for providing exceptional service to customers, handling inquiries, and managing complaints efficiently.
Location: Boston, MA
Compensation: $20/hour
Schedule: Flexible Shifts
Responsibilities as the Customer Service Associate:
- Call Handling: Answer approximately 30-40 customer calls per day, varying based on train service, coverage, and special events.
- Customer Logging: Log all customer contacts in the database, ensuring all relevant details about incidents are included.
- Complaint Management: Share complaints with the appropriate departments for investigation and escalate safety-sensitive calls to the appropriate manager.
- Customer Inquiries: Ability to answer customer inquiries and complaints via email is preferred.
Qualifications for the Customer Service Associate:
- Communication Skills: Ability to answer customer calls in a friendly tone and provide helpful service.
- System Knowledge: Existing knowledge or willingness to learn about the MBTA/Commuter Rail system.
- Technical Skills: Basic understanding of Microsoft Office and ability to use a laptop.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion. #CB