Job Overview – Collections Specialist (B2B)
Compensation: $85,000 – $105,000/year + bonus
Location: Houston, TX
Schedule: Monday to Friday (In-Office)
Atlantic Group is hiring a Collections Specialist (B2B) in Houston, TX for our client, supporting commercial accounts receivable, overdue payment recovery, and customer account management. This role will focus on collecting outstanding balances from business customers, negotiating payment arrangements, resolving billing disputes, and maintaining accurate collection records. The position requires a proactive, results-driven professional with strong negotiation skills, independent problem-solving abilities, and the confidence to manage challenging collection situations while maintaining professional customer relationships.
Responsibilities as the Collections Specialist (B2B):
- B2B Collections & Account Management: Contact commercial customers through phone, email, and written correspondence to recover overdue payments and bring outstanding accounts current.
- Payment Negotiation & Resolution: Negotiate repayment arrangements in coordination with management, resolve payment disputes, and develop appropriate collection strategies for delinquent accounts.
- Accounts Receivable: Review outstanding balances, prioritize collection activities, maintain accurate account records, and document customer communications and payment commitments.
- Billing Dispute Resolution: Collaborate with finance, operations, and regional leadership to investigate billing discrepancies, resolve account issues, and facilitate timely payments.
- Compliance & Escalations: Ensure collection activities comply with applicable regulations and company policies while coordinating with management on accounts requiring legal review or further collection action.
Qualifications for the Collections Specialist (B2B):
- Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred.
- Experience: 5+ years of business-to-business (B2B) collections or commercial accounts receivable experience is required, including direct responsibility for recovering overdue payments and resolving customer account disputes.
- Industry Knowledge: Strong understanding of commercial collections, accounts receivable processes, payment negotiations, debt recovery procedures, and applicable collection regulations is required.
- Technical Skills: Proficiency in Microsoft Office, particularly Excel and Outlook, is required, along with the ability to learn and navigate accounting software and collections management systems.
- Skills & Attributes: Strong negotiation, communication, and problem-solving skills with a proactive, persistent, and results-driven approach, attention to detail, and the ability to independently manage high-volume collections while maintaining professionalism.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.