Job Overview – Product Manager (Digital Experience & Customer Journey):
Compensation: $65/hour
Location: Boston, MA
Schedule: Monday to Friday (Hybrid)
Step into a temporary role as a Product Manager (Digital Experience & Customer Journey) with our client in Boston, MA (Hybrid), leading strategy, engagement, and experience design across customer-facing platforms. You’ll drive roadmap execution, Agile delivery, and cross-functional collaboration to optimize CRM, web, and digital ecosystems. Ideal for product professionals with expertise in customer journey mapping, digital platform strategy, and user-centered innovation.
Responsibilities as the Product Manager:
- Product Strategy: Define and execute a product roadmap aligned with customer needs, business goals, and market opportunities.
- Customer Journey Integration: Translate user journeys into product features and process flows in collaboration with marketing and business teams.
- Agile Execution: Lead backlog prioritization, feature definition, and acceptance criteria to ensure timely, high-impact product delivery.
- Cross-Functional Alignment: Partner with developers, architects, and fellow product managers to drive cohesive delivery and shared best practices.
- Release & MVP Planning: Manage release scope, timelines, and value delivery across feature rollouts and product iterations.
- Stakeholder Engagement: Communicate product vision, timelines, and user impact to key stakeholders while integrating feedback into ongoing development.
Qualifications for the Product Manager:
- Education: Bachelor’s degree in Business, Computer Science, Marketing, or a related field required.
- Experience: 5+ years of product management experience in Agile environments, with a focus on digital platforms, web applications, or CRM-based systems.
- Technical Skills: Familiarity with IT systems development, Web technologies, CRM platforms, and SAFe or Agile frameworks preferred.
- Industry Knowledge: Prior experience in digital customer experience, healthcare, or the medical device industry is strongly preferred, including familiarity with diabetes care.
- Skills & Attributes: Strategic, customer-focused thinker with strong communication, cross-functional leadership, and decision-making skills.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.