Job Overview – Customer Service Specialist:
We are looking for a Customer Service Specialist with a solid background in high-volume call environments. The successful candidate will exhibit excellent communication skills and the ability to manage complex scheduling tasks while providing outstanding customer service.
Compensation: $22/hr
Location: Boston, MA
Responsibilities as the Customer Service Specialist:
- Call Handling: Answer, screen, and process a high volume of calls professionally, following scripts and guidelines.
- Scheduling: Utilize scheduling systems to book appointments, ensuring accuracy in all patient information.
- Data Coordination: Interpret multiple data sets for efficient scheduling and coordination of services.
- Information Management: Verify and update demographic information, document referrals, and prepare patients for visits.
- Communication: Respond to information requests and triage urgent calls to appropriate staff.
Qualifications of the Customer Service Specialist:
- High School diploma or GED.
- 1-3 years related work experience.
- Proficiency in computer systems, including web-based applications and Microsoft Office suite.
- Experience in call center or telephone customer service.
- Strong typing skills (40+wpm).
- Knowledge of medical terminology.
- Bilingual communication abilities.
- Decision-making and problem-solving within scope of role.
- Independence in carrying out assigned tasks.
- Clear written and oral communication skills.
- Teamwork and a customer service-oriented attitude.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.