Job Overview – Customer Care Representative:
Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related inquiries, and supporting a variety of client needs.
Compensation: $17- $18/hour
Location: Lenexa, KS
Schedule: Monday to Friday, shifts between 7:00 AM and 6:00 PM (Central Time)
Responsibilities as the Customer Care Representative:
- Customer Communication: Handle routine customer inquiries through phone, email, chat, and other digital platforms.
- Health-Related Support: Provide professional and empathetic customer service for health-related inquiries, following set scripts and procedures.
- Confidentiality: Maintain strict confidentiality for all patient and customer information.
- Outbound Calls: Make routine outbound calls to customers for health-related matters, ensuring accuracy and care.
- Problem Resolution: Address and resolve customer concerns, ensuring superior service quality.
Qualifications for the Customer Care Representative:
- Experience: 1 year of Customer Service experience (Healthcare or laboratory experience preferred).
- Skills: Strong digital skills, including proficiency in Outlook, Excel, phone systems, and chat tools.
- Customer Focus: Proven ability to deliver consistent, high-quality customer service with accuracy and empathy.
- Location: Must be located within 30 miles of Lenexa, KS.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.