Job Overview – Complaint Determination Associate (Hybrid):
Join our client in Concord, MA, as a Complaint Determination Associate, assisting the Global Product Monitoring team in reviewing and categorizing medical device complaints. In this temporary role, you'll apply meticulous attention to detail and ensure adherence to regulatory standards for accurate complaint determinations.
Compensation: $25 – $28/hour
Location: Concord, MA
Schedule: Monday to Friday (Hybrid)
Responsibilities as the Complaint Determination Associate:
- Complaint Assessment: Review inquiries to determine if they meet the criteria for a medical device complaint, ensuring compliance with established global regulations.
- Case Assignment: Assign cases with appropriate categories, differentiating between complaint and non-complaint feedback for effective tracking and reporting.
- Reassessments: Reevaluate inquiry records as new information is received to maintain accurate and updated classifications.
- Support: Perform other tasks related to complaint handling as required to support team operations.
Qualifications for the Complaint Determination Associate:
- Education: Bachelor’s degree in Quality Management, Life Sciences, or Business.
- Experience: 2 years in Complaint Handling or Quality Management (regulated industry preferred).
- Skills: Strong organizational and prioritization skills, attention to detail, and effective teamwork abilities.
- Technical: Proficient in Microsoft Office (TrackWise and Salesforce CRM a plus).
- Industry Knowledge: Familiarity with QSR/ISO 13485 required.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.