Senior Account Executive

Senior Account Executive
Local Insurance Agency – Connecticut
November 2016 to September 2024

Assumed overall responsibility for the project management of an assigned book of business, including but not limited to day-to-day operations, effectively communicating with internal support departments, and coordinating aspects of the service process provided to clients.
Successfully managed two books of business during Q4 with limited support, retaining 100% of renewing groups.
Formulated go-to-market strategies with clients, taking overall responsibility for the project management of all assigned groups.
Executed client renewals to achieve maximum savings and client satisfaction.
Worked closely with existing clients to identify potential areas for cross-sell opportunities and suggested new lines of coverage.
Led RFP development/submittals, prepared analyses, negotiated with carriers, and interacted with clients.
Managed the renewal process for key accounts end-to-end, successfully negotiating challenging renewals to achieve client satisfaction.
Facilitated compliance with applicable Federal, state, and local laws, including but not limited to CMS notification, COBRA, and 5500 filings.
Successfully applied plan design strategies with an intentional approach utilizing benchmark data.

Account Manager
Insurance Consultant – Connecticut
January 2014 to November 2016

Managed all aspects of new and in-force business, including but not limited to performing analysis of existing benefits policies, identifying and aligning practices of similar organizations with the intent of establishing competitive benefits programs to facilitate employee recruitment and retention.
Partnered with Human Resource staff to implement third-party carrier connection feeds to ensure accuracy with vendor files, including but not limited to reviewing and correcting discrepancy files and updating plan designs.
Developed benefit program communication materials (provided examples), including distribution, electronic communication, webinars, and employee meetings.
Led RFP development/submittals, prepared analyses, negotiated with carriers, and interacted with clients.
Facilitated compliance with applicable Federal, state, and local laws, including but not limited to CMS notification, COBRA, and 5500 filings.
Utilized resources to address benefit-related issues for employees, maintaining strict confidentiality throughout the process.

Benefits Administrator
Local Hospital – Connecticut
January 2012 to January 2014

Administered health and other employee benefit programs: (FSAs, Tuition Reimbursements, defined contribution plan, qualified retirement plan).
Created and executed health care strategies that drove employee engagement, outcomes, and lowered trends.
Executed COBRA tracking to reduce loss and maintain allowable time frame.
Managed Worker’s Compensation: maintained accurate record keeping of recordable injuries and illnesses for OSHA compliance.
Managed FMLA leave tracking and identified causes for recertification to reduce abuse and support proper use.
Managed Employee Benefit Enrollments and provided orientation programs to new benefit-eligible employees.
Designed, evaluated, and modified benefits policies to ensure that programs were current and compliant.

Account Manager
Local Insurance Agency – Connecticut
March 2011 to December 2011

Facilitated renewals and new business as directed by the principal.
Obtained proposals and generated coverage comparisons for renewal business as required.
Demonstrated understanding of employee benefit programs and coverage and communicated effectively with potential and existing clients (and their employees) regarding these benefit programs, including RFP development/submittal, analysis preparation, carrier negotiations, and client interaction.
Quoted small group coverage utilizing Benefit Central and prepared outgoing proposals for new and existing clients.

Benefits Manager
Printing and Advertising Company – Connecticut
2007 to 2010

Administered and strategically planned the development, implementation, and communication of benefit policies, programs, and procedures for health and welfare plans with a membership of 18,000. Supervised the Benefits Administrator/Coordinator.
Used the HDMS reporting tool to prepare financial overviews that tracked claims experiences and expenditures.
Developed and maintained positive working relationships with insurance carriers, saving the company approximately $600k in premiums.
Collaborated effectively with HR managers on a variety of escalated issues, ensuring expeditious resolution.
Maintained currency in benefits, SPDs, Certificates, and regulatory trends (e.g., COBRA ARRA), ensuring compliance with all local and federal regulations.
As a subject matter expert for COBRA, developed communication for all HR staff (approximately 100), describing changes to the COBRA Act. Wrote, implemented, and monitored processes for internal HR employees, enabling quick familiarization with changes and ensuring correct documents were disseminated within the DOL time requirements.
Revised and implemented a third-level ERISA voluntary appeals process as a fiduciary, identified and assembled key committee members, and elicited external expertise as needed, streamlining the appeals process and achieving savings by preventing erroneous decisions.
Strategized and co-developed open enrollment communication materials that were concise, clear, and simple, meeting the needs of all levels of employees.

Client Manager, AVP
Benefits Consulting Company – New York
2006 to 2007

Developed and submitted RFPs, prepared proposals, negotiated with carriers, and interacted with clients.
Obtained competitive data, analyzed it against the company’s rates/terms, and proposed adjustments as necessary, mindful of profitability.
Administered, reviewed, and directed the integration of a variety of dissimilar employee benefit programs following mergers and acquisitions, ensuring a seamless transition of all benefits.
Prepared individual clients’ financial overviews and tracked experience, using PowerPoint and Excel to provide data that effectively managed budgets and expenses.
Conducted new benefit presentations and enrollment meetings.
Consulted with clients on employee communications and benefit interpretation and advised them of new benefit changes or laws.

Account Executive
Benefits Consulting Company – New York
2004 to 2005

Developed and submitted RFPs, prepared proposals, negotiated with carriers, and interacted with clients.
Obtained competitive data, analyzed it against the company’s rates/terms, and proposed adjustments as necessary, mindful of profitability.
Conducted new benefit presentations and enrollment meetings.
Consulted with clients on employee communications and benefit interpretation.
Advised clients of new benefit changes or laws.
Prepared Schedule A Form 5500.

Graduate Studies, Business & Health Administration
State University

Bachelor of Science, Public Health
State University

Active L&H license

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