Office Manager






Not for Profit Company – Bronx, NY (Jan 2022 to Present)

Office Manager


  • Served as liaison for Human Resources, managing all employee requests and concerns such as workers compensation and disability claims, unemployment claims, Paid Time Off register oversight, and other benefits administration.
  • Onboarded all new staff, including Full – Time, Part – Time, contracted, and stipend employees. Onboarding process – time staff members through.
  • Managed insurance policy matters including maintenance of covered property and organizational vehicles.
  • Served as point of contact for outsourced IT provider and backstop staff technology requests; Supported outsourced accounting and finance staff – site equipment issues as needed by managing and approving timesheets regularly, ensuring tax – exempt accounts with vendors, payroll review, and more.
  • Oversaw the day – to – day activities of the office as the main point of contact in the reception area.
  • Assisted development team with tasks and events including assembling and packaging mailings and administrative support of volunteer.


Medical Practice – New York, NY  (Feb 2010 to Aug 2021)

Office Manager


  • Oversaw all financial transactions for clientele including, but not limited to patient medical fees, insurance payments, billing and reconciliation.
  • Served as doctor/patient liaison to drive customer satisfaction and transparency. Key initiative for our company remains customer retention.
  • Responsible for handling patient inquiries through various general administrative, forecasting, planning, and communication functions.
  • Managed and verified all incoming patients’ insurance coverage and benefits eligibility. Handle all functional insurance authorizations to ensure proper billing and claims management.
  • Managed all Accounts Payable and Receivable Processes to ensure proper reconciliation and adjusting as needed.
  • Assumed role of Office Manager to ensure all functional areas are handling patient interactions and touch points professionally.


Wellness Company – New York, NY  (Apr 2008 to Feb 2010)

Senior Front Desk Administrator


  • Managed patient scheduling for a myriad of medical therapists based on experience and customer situations through the use of Appointments Pro, Turbo, and Eclipse.
  • Handled patient billing to ensure insurance companies received all necessary paperwork for claim submissions. Cut down hold times by personally obtaining patient authorizations and claim status(es).
  • Drove exceptional accounting reconciliation by proper bookkeeping on deductibles, co-payments and co-insurances whenever applicable.
  • Maintained and verified all incoming patients’ demographics prior to scheduling to facilitate appointments and efficient patient turn.




Public College – New York, NY, Sept 2001 to June 2006

Bachelor of Business Administration




  • Bilingual: Fluent in conversational and written Spanish.
  • General Administrative Skills: Time Management, Delegation, Customer Service (NPS), Billing and Reconciliation.
  • Proficient PC Skills: MS applications (Word, Excel, Outlook), MS Word, Excel, Outlook, Medical Manager, Appointments Pro, Turbo, Eclipse, Clinicient, EZ Biz, Webpt, and Data Entry.

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