Office Manager

CANDIDATE NAME

Not for Profit Company – Bronx, NY (Jan 2022 to Present)

Office Manager

Served as liaison for Human Resources, managing all employee requests and concerns such as workers compensation and disability claims, unemployment claims, Paid Time Off register oversight, and other benefits administration.
Onboarded all new staff, including Full – Time, Part – Time, contracted, and stipend employees. Onboarding process – time staff members through.
Managed insurance policy matters including maintenance of covered property and organizational vehicles.
Served as point of contact for outsourced IT provider and backstop staff technology requests; Supported outsourced accounting and finance staff – site equipment issues as needed by managing and approving timesheets regularly, ensuring tax – exempt accounts with vendors, payroll review, and more.
Oversaw the day – to – day activities of the office as the main point of contact in the reception area.
Assisted development team with tasks and events including assembling and packaging mailings and administrative support of volunteer.

Medical Practice – New York, NY (Feb 2010 to Aug 2021)

Office Manager

Oversaw all financial transactions for clientele including, but not limited to patient medical fees, insurance payments, billing and reconciliation.
Served as doctor/patient liaison to drive customer satisfaction and transparency. Key initiative for our company remains customer retention.
Responsible for handling patient inquiries through various general administrative, forecasting, planning, and communication functions.
Managed and verified all incoming patients’ insurance coverage and benefits eligibility. Handle all functional insurance authorizations to ensure proper billing and claims management.
Managed all Accounts Payable and Receivable Processes to ensure proper reconciliation and adjusting as needed.
Assumed role of Office Manager to ensure all functional areas are handling patient interactions and touch points professionally.

Wellness Company – New York, NY (Apr 2008 to Feb 2010)

Senior Front Desk Administrator

Managed patient scheduling for a myriad of medical therapists based on experience and customer situations through the use of Appointments Pro, Turbo, and Eclipse.
Handled patient billing to ensure insurance companies received all necessary paperwork for claim submissions. Cut down hold times by personally obtaining patient authorizations and claim status(es).
Drove exceptional accounting reconciliation by proper bookkeeping on deductibles, co-payments and co-insurances whenever applicable.
Maintained and verified all incoming patients’ demographics prior to scheduling to facilitate appointments and efficient patient turn.

Public College – New York, NY, Sept 2001 to June 2006

Bachelor of Business Administration

Bilingual: Fluent in conversational and written Spanish.
General Administrative Skills: Time Management, Delegation, Customer Service (NPS), Billing and Reconciliation.
Proficient PC Skills: MS applications (Word, Excel, Outlook), MS Word, Excel, Outlook, Medical Manager, Appointments Pro, Turbo, Eclipse, Clinicient, EZ Biz, Webpt, and Data Entry.

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