Job Overview – IT Support Specialist (Infrastructure & Facilities)
Compensation: $90,000 – $110,000/year + bonus
Location: New York, NY & Stamford, CT
Schedule: Hybrid (2 days in CT, 2 days in NY, 1 day remote)
Atlantic Group is hiring an IT Support Specialist (Infrastructure & Facilities) for our client, supporting end-user IT services across New York, NY and Stamford, CT. In this hybrid role, you will split time between both offices while providing hands-on desktop and help desk support, managing hardware lifecycle and facilities-related technology, and partnering with internal IT teams and vendors to deliver reliable systems and a strong end-user experience.
Responsibilities as the IT Support Specialist (Infrastructure & Facilities):
- Help Desk & End-User Support: Serve as the first point of contact for technical issues, providing on-site and remote troubleshooting with timely resolution.
- Ticket Management & Documentation: Prioritize, track, and document Help Desk tickets, troubleshooting steps, and resolutions based on urgency and impact.
- Hardware Lifecycle & Deployment: Manage end-user hardware from provisioning through decommissioning, including building, imaging, and deploying desktops and laptops.
- Inventory & Asset Management: Maintain accurate inventory of hardware, peripherals, and IT assets to support operations and audits.
- Infrastructure & Facilities Support: Assist with network and system troubleshooting, upgrades, installations, and office moves, escalating issues when needed.
Qualifications for the IT Support Specialist (Infrastructure & Facilities):
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: 3+ years of experience in IT support or infrastructure roles, with financial services or regulated industry experience preferred.
- Technical Skills: Strong working knowledge of Microsoft 365, Azure, Windows 11, and desktop operating systems, with hands-on hardware and end-user device troubleshooting experience.
- Skills & Attributes: Customer-focused, proactive professional with strong communication skills and the ability to diagnose and resolve technical issues effectively.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.