Job Overview – Customer Care Representative (Temporary):
Compensation: $20/hour
Location: Burlington County, NJ
Schedule: Monday to Friday, 7:00 AM – 3:00 PM
Atlantic Group is hiring a Customer Care Representative to support our healthcare client in Burlington County, NJ. In this temporary, in-office role, you will manage patient service timelines, troubleshoot equipment issues, handle inquiries, and coordinate communication between clinical teams, billing, and providers. This position is ideal for a detail-oriented professional with strong communication skills and a focus on delivering exceptional patient support.
Responsibilities as the Customer Care Representative:
- Patient Service Coordination: Manage patient timelines from baseline through end of service, ensuring timely account updates and notifications.
- Data Entry and Documentation: Maintain accurate patient data, technician instructions, service notes, and compliance records.
- Monitor and Compliance Support: Troubleshoot non-compliant accounts, monitor issues, and coordinate equipment replacements as needed.
- Internal and External Communication: Notify practices of service delays, inform billing of cancellations, and ensure smooth department communication.
- Patient Support and Issue Resolution: Handle inbound calls, resolve patient concerns, and document all interactions thoroughly.
- Email and Portal Management: Respond to email inquiries, manage portal communications, and process incoming report requests.
Qualifications for the Customer Care Representative:
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience required, with healthcare or clinical experience preferred.
- Technical Proficiency: Comfortable working with internal software systems, patient portals, and basic technology tools.
- Skills & Attributes: Demonstrates strong communication, problem-solving, and interpersonal skills, with the ability to multitask and work efficiently in a fast-paced environment.
- Industry Knowledge: Familiarity with patient service workflows, billing processes, or clinical admin protocols is preferred.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.