Transitional Support Services (TSS) Program: Case Manager

  • Location: Brooklyn, NY, New York
  • Type: Temporary
  • Job #30515

Case Manager
Compensation: $21/hr
Location: Brooklyn, NY
Schedule: Monday through Friday, Day time hours

The case manager will provide counseling and referral to essential services to families receiving Section 8 vouchers who are living in approved apartments in Brooklyn.

Highlights About the Company & Position:

  • The person filling this position is expected, under general supervision, to (1) aid individuals and/or families requiring social service assistance (i.e.-welfare advocacy, landlord-tenant mediation, eviction prevention work when necessary); (2) interview and evaluate applicants for services, formulate service plans and goals, and aid clients to implement service plans; (3) locate and make use of appropriate community resources for clients; including the following:
  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard protocols & Procedures.
  • Comply with all Federal, State, City, and organization security and privacy policies intended to protect the security and privacy of individually identifiable health information.
  • Review all documentation establishing clients’ eligibility for the program and make file copies.
  • Assist clients in completing all intake applications and forms.
  • Create and maintain client files.
  • Conduct initial intake or assessment of clients and clients’ families and/or periodic reassessments.
  • Follow up with clients and with referral organizations regarding client contact and progress with referral organizations.
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Recommend and implement strategies to persuade clients to participate more fully in this process.
  • Monitor clients’ progress toward their goals via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • May prepare marketing materials for the program.
  • May input client data and client progress information into an automated database.
  • May reach out and market the program to the community to recruit clients.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
  • May escort clients to appointments (educational, medical, social service, etc.)
  • May assist clients in completing applications for benefits and entitlements and may process applications on clients’ behalf.
  • May evaluate the actual living conditions of clients through home visits.
  • Tasks may be modified, expanded, and/or assigned over time.


  • Bachelor’s degree and/or equivalent experience.
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Job ID: 30515