Job Overview – Senior IT Services Engineer
Join our client's team in Boston, MA as a Senior IT Services Engineer. In this role, you will provide first-line support and ensure the smooth operation of desktop, mobile, video conferencing, VoIP, networking, and SaaS services. Your focus will be on delivering efficient service to a discerning user base.
Compensation: $120,000.00 – $160,000.00 + bonus
Location: Boston Massachusetts
Responsibilities as the Senior IT Services Engineer include:
- Resolving desktop/PDA service requests, providing detailed desktop hardware/software support, and managing cloud service accounts
- Setting up, supporting, troubleshooting video conferencing and multimedia presentation facilities
- Building, testing, installing, and managing desktop/laptop PCs and iOS-based PDAs
- Evaluating, selecting, implementing, and standardizing desktop hardware solutions
- Managing cellular service telephone/data plans, software support, and hardware maintenance contract.
- Developing, documenting, and maintaining operational, maintenance, and security procedures
- Configuring, testing, and implementing new 2FA user accounts, SaaS accounts, and telephone services
- Maintaining an inventory of all hardware and software, including laptops, desktops, tablets, and mobile phones
- Installing, maintaining, and operating network switching and firewall infrastructure
- Ensuring compliance with information, confidentiality, and compliance policies
Qualifications for the Senior IT Services Engineer include:
- Four-year degree in an IT or math-related field
- Minimum of 3 years of experience in support-related positions
- Proficiency in Active Directory, Windows 10/11, iOS, Office365 (Click-To-Run), Intune, Chrome, Firefox, BitLocker, and PowerShell in a TCP/IP networking environment
- Strong network troubleshooting skills
- Familiarity with Mac OSX, JAMF, Adobe, Foxit PDF, FreshService, or similar help desk management systems is a plus
- Experience with Microsoft End Point Manager (Intune)/AutoPilot/Apple Business Manager/JAMF for managing Windows-based laptops/iOS Devices is preferred
- Prior experience deploying Apple MacBooks/OSX with JAMF is a plus
- Ability to work 40-60 hours per week in a fast-paced office environment
Benefits:
- Competitive salary
- Opportunities for career growth
- Supportive work environment
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.