Patient Services Representative

  • Location: Philadelphia, PA, Pennsylvania
  • Type: Perm (Contingency)
  • Job #29931

Our client is looking to add a Patient Services Representative to their team. They are a leader in both primary and specialty care services to the Philadelphia community. In order to be considered, we’re looking for a minimum of 1 year experience working in a healthcare environment. The ideal candidate will have the ability work in a high volume, fast paced environment while continuing to provide a positive experience to our community.

Essential Functions:

  • Informs patient prior to visit about the fee assessment process or co-pays and their responsibility.
  • Performs patient pre-registration function and runs eligibility reports to determine insurance coverage. Verifies third-party insurance coverage via on-line verification or telephone.
  • Schedules appointments in the EMR System.
  • Handles and processes a high volume of phone calls (70-80 a day)
  • Places calls to patients to remind them of their appointments.
  • Contact patients who have missed their appointments, ascertain why and reschedule if necessary
  • Facilitates scheduling referral appointments for patients if needed.
  • Assist with scheduling activities to support improving patient access including no show reports and care gap reports
  • Makes change and issues a receipt to the patient
  • Registers and updates patient, emergency contact, financial and insurance information
  • Performs other duties as needed




  • High School Graduate or equivalent
  • Diploma in Medical Office Management desirable
  • Certification in Medical Office Management desirable
  • Minimum of one years experience in data entry, registration, and customer services in a medical setting
  • Must adhere to confidentiality of patient health information (PHI) and HIPAA compliance

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

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Job ID: 29931