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IT Support Manager

  • Location: Boston, MA, Massachusetts
  • Type: Perm (Contingency)
  • Job #36131
  • Salary: $120,000

Position Overview – IT Support Manager:
Our client, a growing financial services firm, is seeking an IT Support Manager to lead a team of desktop support technicians and manage IT infrastructure projects. This is a chance to leverage your technical skills and customer service mindset to enable business growth.

Compensation: $120,000.00 – 140,000.00 + bonus
Location: Boston, Massachusetts

Responsibilities as the IT Support Manager include:

  • Managing team of service desk technicians
  • Driving continuous improvement of IT support
  • Holding vendors accountable to SLAs
  • Implementing self-service and automation
  • Managing major incident response
  • Leading infrastructure upgrade projects
  • Making data-driven recommendations
  • Documenting processes and procedures
  • Supporting systems like Windows, Office 365

Qualifications for the IT Support Manager include:

  • 7+ years of IT support experience
  • Excellent analytical and problem-solving abilities
  • Strong technical knowledge of business systems
  • Ability to simplify complex topics
  • Experience managing an IT support team
  • Client service focused with ability to multitask
  • Knowledge of cloud platforms like Azure

Benefits

  • Competitive salary
  • Medical, dental and vision insurance
  • 401k plan with employer match
  • Generous paid time off
  • Professional development opportunities
  • Social and wellness programs

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.

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Job ID: 36131