Position Overview – IT Help Desk Technician – Level 1:
Join our client's team as an IT Help Desk Technician – Level 1 to provide technical support and ensure smooth operations. You will be responsible for resolving client technical issues, managing user accounts, and maintaining the IT infrastructure.
Compensation: $40,000.00 – $50,000.00 / HR
Location: Buffalo, New York
Responsibilities as the IT Help Desk Technician include:
- Communicating with clients on-site (desktop support) to resolve technical issues and close tickets
- Utilizing strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile, and applications
- Providing robust Microsoft Office and Mobile Device troubleshooting to resolve client issues
- Deploying new hardware using Imaging technology
- Managing user accounts in Active Directory, Exchange, spam filter, and other platforms, including creation, removal, changes, password resets, and bulk operations
- Utilizing basic knowledge of Networking and Services to provide client support, including DHCP, local DNS, and VPN
- Performing Wi-Fi connectivity troubleshooting
- Updating and maintaining documentation
- Effectively participating in an on-call rotation to resolve after-hours technical issues
- Performing after-hours work as needed for onsite support and infrastructure/server maintenance
- Accurately, regularly, and effectively recording time
Qualifications of the IT Help Desk Technician include:
- College degree preferred but not required
- A minimum of 2 years of related work experience (excluding internships)
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.