Infrastructure Support

  • Location: New York, NY
  • Type: Perm (Contingency)
  • Job #32511
  • Salary: $100,000.00

Compensation: $100,000-$120,000 + bonus
Location: New York, NY 

The Atlantic Group is representing an Infrastructure Support opportunity. This position is will assist with the day-to-day support of all IT Business. The role is mainly remote with occasional travel required.

Highlights About the Company & Position:

  • Perform installation and service of products.
  • Collaborate with installation process managers, physics team and installation team, to support product delivery.
  • Setup, install, and maintain hardware environments and various customer environments.
  • Produce and upload appropriate and required documentation to the CRM
  • Answering support calls for IT issues.
  • Perform routine troubleshooting and repair.
  • Support queue monitoring.
  • Document technical procedures and manage complaint evaluation meetings.
  • Contribute to company’s presence in the customers’ community portal.
  • Create training database and participate in training sessions for IT perspectives.
  • Assist with internal projects and internal SOPS.


  • Bachelor’s degree in related field.
  • Experience in implementing and managing IT Infrastructures.
  • Excellent communication skills.

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Job ID: 32511