Infrastructure Support (Remote)

  • Location: New York, NY
  • Type: Perm (Contingency)
  • Job #33038
  • Salary: $90,000.00

Compensation: $80,000-$100,000 + bonus
Location: New York City

The Atlantic Group is representing an Infrastructure Support job opportunity. This position is will assist with the day-to-day support of all IT Business. This role is remote with occasional travel requirements.

As an Infrastructure Support, your responsibilities will include —

  • Performing installation and servicing of products
  • Collaborating with installation process managers, physics team, and installation team to support product delivery
  • Setting up, installing, and maintaining hardware environments and various customer environments
  • Producing and uploading appropriate and required documentation to the CRM
  • Performing routine troubleshooting and repair
  • Documenting technical procedures and managing complaint evaluation meetings
  • Contributing to the company's presence in the customers' community portal
  • Creating a training database and participating in training sessions for IT perspectives
  • Assisting with internal projects and internal SOPs

To be considered for the Infrastructure Support role, you should have the following —

  • Bachelor's degree in related field
  • Experience in implementing and managing IT Infrastructures 
  • Excellent communication skills

Full-time employees are entitled to the following incentives —

  • Health and Life Insurance
  • Pension Plan
  • Maternity & Paternity Leave
  • Military Leave
  • Reduced or Flexible Hours
  • Sick and Holiday Pay as well as Vacation & Paid Time Off
  • Company Social Events
  • Gym Membership
  • Tuition Assistance

Note: Qualified candidates will be contacted by Atlantic Group within 2 business days of application. If an applicant does not meet the above criteria, their resume will be kept on file for future opportunities and they may be contacted for further discussion.

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Job ID: 33038