Customer Service

  • Location: Boston, MA, Massachusetts
  • Type: Perm (Contingency)
  • Job #29814

Hourly Rate Range: $17-$18 /hr

Location: Boston, MA

 

We are representing an insurance company who is based nation wide and provides optimal service to its customers.

Skills:

  • Answering questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
  • Deliver first call resolution and a low customer effort.
  • Develop and maintain strong product knowledge of Homeowner and Umbrella coverage.
  • Accurately enter and update policy information into the various processing systems and handle phone inquiries.
  • Develop and foster agent, customer and company relationships.
  • Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
  • High energy and motivation to follow up and take ownership.
  • Flexibility and ability to work under pressure.
  • Meet and/or exceed the expectation of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
  • Willingness and ability to learn new functions within the Customer Solutions Center.

Qualifications and Education:

  • Above average interpersonal, listening, communication, and organizational skills.
  • Good analytical and decision making skills.
  • Excellent computer/data entry and general math skills.
  • The ability to communicate in Spanish is a plus!
  • Hours of operation are 8:00 AM to 5:00 PM Monday-Friday; schedule is 9:00AM to 5:00PM Monday-Friday.
  • College degree.
  • P&C license and/or prior personal lines experience are a plus.

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

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Job ID: 29814