BA: Crisis Counselor — Remote

  • Location: Remote
  • Type: Temporary
  • Job #31757
  • Salary: $22.00 Per Hour

Compensation: $22/hr
Location: Remote

Non-profit organization is looking to add a Crisis Counselor to its team. The ideal candidate has a passion for helping others and possesses excellent communication skills. This is a remote position and has a benefits package available. 

Highlights About the Company & Position:

  • Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to visitors who are in emotional distress.
  • Conduct assessments in accordance to program policies & procedures.
  • Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services.
  • Provide follow-up to high-risk callers reporting suicidal and homicidal thoughts and behaviors.
  • Manage interactions to ensure appropriate level of support is provided in efficient manner.
  • Adhere to policies & procedures for each service.
  • Accurately and efficiently document client interactions.
  • Meet or exceed established key performance indicator goals.
  • Utilize telephone, SMS texting, and web chat to interact with clients.


  • Master's degree in Psychology, Social Work or related field required.
  • Experience working in healthcare contact center or in mental health counseling strongly preferred.
  • National Provider Identification number required.
  • Active listening skills to establish working alliance with callers and chat visitors.
  • Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries.
  • Superior communication skills to convey information clearly, accurately and completely.
  • Ability to maintain professional demeanor when handling crisis and other difficult contacts.
  •  Efficiency with balancing pace and flow of conversation and call time.
  • Bilingual is a plus.

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

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Job ID: 31757