Technical Support

Boston, MA

Responsibilities

 

  • Represents the client company to all customers, responds to product-related questions, tracks lost shipments, and interprets and explains customer orders for the shipping department.
  • Takes orders over the phone when needed and may manage web-based ordering.
  • Enters and maintains database records of customer profiles and prepares and maintains status reports.
  • Consults with management concerning customer credits, returns goods for credit, identifies quality assurance grievances, and writes price differentials on mail orders.
  • May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
  • May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

 

Requirements

 

  • Experience with SAP, Sales Force Service Cloud, CISCO Telephones, and Live Chat would be most beneficial.
  • Call center experience a plus.
  • Must have strong multi-tasking skills and attention to detail.
  • Ability to work in a fast-paced environment.

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/6/2019
Salary $15.00/hr






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