Tech Support Lead

New York, NY

Responsibilities

 

  • Provide high-quality assistance to all end-users in a polite professional fashion
  • Handle incident phone calls and emails from end users
  • Leverage ServiceNow to oversee incident and problem workflows
  • Troubleshoot basic network and telecommunications connectivity matters
  • Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
  • Understand and evaluate end-users needs and develop creative technical solutions to meet them
  • Support projects that evolve as a result of firm-wide technical initiatives

 

Requirements

 

  • 5+ years of advanced technical support experience in a financial institution necessary
  • Bachelor’s degree strongly favored
  • Knowledge of Active Directory, Exchange, Citrix remote access and application delivery
  • Linux desktop environment (centos)
  • Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc.
  • Strong understanding of market data – Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.
  • Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
  • Broad understanding of mobile technology
  • Experience in supporting servers and data centers a plus
  • MCP/MCSE/CCNA or equivalent a plus

 

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/24/2020
Salary $150,000 - $180,000 + bonus






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