Service Coordinator

Montgomery County, PA

Do you have office or customer experience working within the facilities industry? If so – we’re looking for you! We’re currently hiring for multiple openings in the Norristown area and would love to hear from you if you’d be interested in learning more!

 

Responsibilities

 

  • Answer and complete inbound/outbound communications (phone, email, etc.) as assigned.
  • Document data in our work order management system.
  • Resolve service issues with customers and suppliers when applicable and escalates when appropriate.
  • Manage recurring services as well as all additional customer requests from obtaining quotes and writing proposals to service completion/verification.
  • Reconcile billing and service level data provided from third party systems with proprietary database on daily, weekly, and monthly basis. Any other duties as requested by management.

 

Requirements

 

  • Minimum 2-3 years experience working in a high volume, fast paced customer service role.
  • Microsoft Excel & Word.
  • Experience working with Customer Relationship Management (CRM) preferred
  • Bilingual in Spanish/English (Written and Spoken), preferred.
  • Experience managing facility service, or similar, work orders preferred

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 11/14/2019
Salary $16.50 /hour






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