Senior Coordinator, Customer Care

Washington, DC

Responsibilities

 

  • Review California Consumer Privacy Act requests that are submitted with the One Trust Tool.
  • Evaluate & determine eligibility based on the rules outline by Privacy & Legal.
  • Follow up with customers, via email, if information is missing to confirm eligibility.
  • Review documents that the customer is required to provide to confirm eligibility.
  • Ensure cases are submitted properly so that it routes to the right IT department.
  • Communicate findings, via email, back to the consumer within the SLAs.

 

Requirements

 

  • College degree required
  • Minimum of 5 years customer service experience
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
  • Ability to effectively and efficiently utilize a workflow tool.

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 2/5/2020
Salary $25.00 - $35.00/hr






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