SalesForce Business Analyst

Boston, MA





  • Primarily in charge of solutions supporting Commercial IT functions such as Customer Care, Product Support, Field Sales, and general commercial processes.
  • Perform challenging business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
  • Formulate supporting documentation such as process flows, mockups, and system interface diagrams.
  • Examine existing business process to suggest improvements based on an understanding of Salesforce configuration best practice.
  • Communicate efficiently with business users on the status of improvements and open production support tickets.
  • Develop complete test plans, organize test activities, lead UAT exercises and/or help implement test components.
  • Aid in formulation and preservation of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at the company.





  • BS in an IT-related discipline such as Computer Science or equivalent experience.
  • At least 2 years of experience working in a Business Analyst position.
  • At least 1 year of experience working on projects related to Commercial/Sales process improvement.
  • Applicant is actively working with SFDC in current position or has done so in a recent position.
  • Minimum certification as Salesforce Administrator. Additional certifications are a plus.
  • Intermediate knowledge of concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
  • Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.



Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.


Date Posted 10/9/2019
Salary $100,000 - $125,000

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