Reporting Analyst

Acton, MA

Responsibilities

 

  • Work diligently with the Inside Sales leadership team to comprehend strategic goals associated operational initiatives to provide on all essential supportive analytics.
  • Advance understanding of Inside Sales performance metrics & KPI’s and collaborate with management team and technology partners to advance the quality, usability, and accessibility of key reports & dashboards.
  • Assume ownership of all performance & productivity-based reporting from the development to on-going maintenance phases; ensuring data integrity always remains intact.
  • Optimize the process for collecting & analyzing data across multiple systems.
  • Provide leadership on all performance & productivity related initiatives.
  • Regularly monitor operational KPI’s and conduct analysis to isolate causes for variances between realized & expected performances.

 

Requirements

 

  • BA/BS or corresponding mixture of education & experience
  • No less than five years of correlated experience as a reporting analyst, ideally within a call center environment
  • Experience aggregating and connecting data across multiple contact center systems/solutions such as CRM, ERP & Telephony/CTI (ie: Salesforce, Cisco, Avaya, Amazon Connect, etc.)
  • CRM experience specifically associated to Salesforce.com (exposure to both Sales & Marketing Cloud platforms a plus)
  • Advanced Microsoft Excel skills and strong working knowledge of other MS Office applications (exposure to SQL & VBA coding a plus)
  • Comfort utilizing business intelligence, power analytics & visualization tools to perform complex data analysis (ie: Spotfire, Tableau, Power BI, etc.).
  • Experience supporting a variety of Commercial functional areas such as Sales, Product Support & Customer Service.
  • Experience within the healthcare, pharma or medical device industry.

 

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 2/23/2021
Salary $75,000 - $85,000







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