Peer Support Specialist

New York, NY



  • Deliver evidence-informed care to callers and/or chat/text individuals.
  • Work with a diverse populace of callers and chat/text guests in a reciprocally respectful means, using a strengths-based method.
  • Manage communications to guarantee suitable level of support is delivered in efficient manner.
  • Adhere to policies and procedures for each service offered by program.
  • Accurately and efficiently document client interactions.
  • Meet or exceed established key performance indicator goals.
  • Utilize telephone, SMS texting, and/or web chat to interact with callers.
  • Provide a warm hand off to NYC Support Counselors for individuals in crisis or in need of behavioral health referrals.




  • Must be certified or eligible for accreditation as a Peer Support Specialist or Family Advocate through NYS Office of Mental Health (OMH) and/or NYS Office of Alcohol & Substance Abuse (OASAS).
  • If not certified, verified progress toward Peer Support Certification must be accomplished within 1 year of hire.
  • A Bachelor’s Degree or corresponding experience working in healthcare contact center and or mental health capacity preferred.
  • Supportive counseling and/or mental health information and referral services experience a plus. Applicants should be comfortable working independently and as part of a team in a collegial group environment.
  • Bilingual skills (Spanish/English or Cantonese/Mandarin/English) are preferred. National Provider Identification number required by date of hire; instructions for securing NPI number will be provided.
  • Ability to motivate callers in a courteous, emphatic and professional manner.
  • Comfortable serving as a role model of personal recovery.
  • Lived the experience as a person who has recovered from mental health challenges or substance abuse or a parent/ caretaker of a child with serious emotional or behavioral challenges who has successfully navigated the child serving system.





Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 7/1/2020
Salary $18.00/hr

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