Patient Support Specialist

Boston, MA



  • Deliver extraordinary service and establish meaningful relations with patients and external partners
  • Resolve difficulties with urgency to help patients/caregivers gain access to therapy and uphold adherence
  • Work with reimbursement vendors to acquire information required for reimbursement
  • Support compliance through product education
  • Use reimbursement knowledge to counsel patient/caregiver on options and assess financial assistance eligibility
  • Demonstrate adaptability and flexibility to seek out opportunities to support your teammates
  • Navigate CRM system with ease and rapidly learn internal team processes
  • Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Company policies




  • At least 1 year of work experience in customer service or healthcare industry
  • Bachelor’s Degree ideal
  • Trained at relationship management and dedicated to helping others
  • Expertise in payer reimbursement (including benefit investigations, prior authorizations, and appeals)
  • Fluency in Spanish (optional)





Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 3/18/2020
Salary $27.00 - $35.00/hr

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