Patient Care Coordinator

Boston, MA

Responsibilities

 

  • Responds to calls/request from patients utilizing excellent interviewing skills and a high level of professionalism and courtesy. Provides excellent customer service satisfaction on all levels. Maintains professionally written, accurate and details documentations of all phone calls/requests received using a complex tracking software.
  • Answers and replies to a large volume of telephone calls and internet inquiries from internal and external customers of the medical center, utilizing and adhering to department scripts and guidelines for triaging calls/requests.
  • Seeks knowledge of the company’s physician services proactively (new providers, procedures etc.) via marketing communications, the hospital website and department meetings. Researches callers’ requests and shares new information with team. Ensure callers’ needs are met by following every request through to completion
  • Facilitate multiple specialty appointments for patients in coordination with department schedulers and requesting physicians/providers. Promotes other company services and programs when appropriate.
  • Investigates, updates and maintains provider data to ensure accurate and timely clinical communication.

 

Requirements

 

  • Call center background preferred

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 12/13/2019
Salary $16.00/hr






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