MIF Customer Service Rep

Boston, MA

Responsibilities

 

  • Respond to Inbound/Outbound Call Inquiries
  • Initiate outbound calls to respond to inquiries and to follow-up with previous contacts
  • Accountable for learning program rules of assigned projects to guarantee ability to respond to Customer Service inquiries regarding basic knowledge of payroll and financial inquiries
  • Expected to respond to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
  • Perform support ticket transaction resolution tasks and administrative functions
  • Expected to have excellent verbal, written communication and troubleshooting skills
  • Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
  • Responsible for maintaining adequate records/documentation for audit and internal control purposes
  • Routing mail, email, and other administrative support duties as assigned
  • Responsible for developing proficient working knowledge of operating platforms required to fulfill job responsibilities. Remain current on multiple program rules, payroll and tax requirements and policies and procedures in order answer customer service inquiries effectively
  • Remain current on multiple program rules, payroll and tax requirements and policies and procedures in order answer customer service inquiries effectively

 

Requirements

 

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Demonstrated understanding and ability to work with senior citizens and persons with disabilities.
  • Ability to compose reports, business correspondence, and procedure manuals.
  • Ability to troubleshoot.
  • Knowledgeable in MS Windows, Excel and Word required.

 

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 10/20/2020
Salary $16.00/hr






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