Members Experience Associate

Brooklyn, NY



  • First point of contact at the front desk for all members and guests
  • Onboard new members: activate and distribute keys, fobs, building access and member welcome packets
  • Assist with building operations, management, and daily maintenance
  • Tour the space with potential/new members, answer questions regarding the space and the community
  • Actively participate in the sales process with the Community/General Manager of the space
  • Greet people who come in for tours, track walk-ins, schedule tours, and send clear follow up emails
  • Curate and oversee all events and programming within the space, including assisting with set-up and breakdown, ordering food and beverages, event budget management and onsite assistance
  • Seek and collaborate with local businesses for partnership opportunities (i.e. tastings, lunch and learns)
  • Develop community initiatives designed to enhance member engagement
    Assist in end-to-end IT management and solutions (i.e. printing, network management, phones, etc.)
  • Manage conference room bookings and conference catering requests
  • Enhance the clients initiative by developing relationships with members
  • Assist the Community/General Manager in ensuring smooth operations of the space
  • Manage the office independently if Community/General Manager is out of office
  • Solve technical, operational or facilities related member issues
  • Mail service and package handling as needed
  • Identify issues for escalation to the General/Community Manager and document accordingly




  • Hospitality experience highly preferred
  • Strong Admin experience
  • Some understanding of P&L reports, budgeting and expenses
  • Bachelor’s degree




Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/17/2019
Salary $40,000 - $45,000

(2MB Max; allowed file formats: doc, docx, pdf, pptx, txt)

characters left