Member Care

Boston, MA

Responsibilities

 

  • Tracks postponed orders and settles fulfillment concerns by applying existing tools and directly working with internal buyers and logistics team as well as external vendors.
  • Handles escalated Member complaints, including speaking to and appeasing irate Members.
  • Oversees CRM ticket queue for escalated problems and work through resolution.
  • Offers guidance to call center team on handling and settling Member issues, with an emphasis on guaranteeing an excellent Member experience, prompt service, and collecting and acting on all actionable Member feedback.
  • Work directly with internal buyers and marketing groups regarding stock, pricing and promotions where discrepancies have been raised.

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 12/12/2019
Salary $16.00/hr






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