Member Care Temp

Boston, MA

Responsibilities

 

  • Tracking delayed orders and resolving fulfillment issues by utilizing existing tools and directly working with internal buyers and logistics team as well as external vendors.
  • Manages escalated Member complaints, including speaking to and appeasing irate Members.
  • Manages CRM ticket queue for escalated issues and work through resolution.
  • Provides guidance to call center team on handling and resolving Member issues, with an emphasis on ensuring an excellent Member experience, prompt service, and collecting and acting on all actionable Member feedback.
  • Work directly with internal buyers and marketing groups regarding stock, pricing and promotions where discrepancies have been raised.

 

Requirements

 

  • 1-2 years of experience would be ideal.
  • We would like to hire someone with ecomm, escalations and customer service experience

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 10/4/2019
Salary $22.00/hr






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