Lead Application Support Engineer – Fixed Income

Chicago, IL



  • Lead a critical support function focused on Fixed Income Investment applications – Portfolio Management, Trading,
  • Trade Routing, and Research systems – requiring end to end investment process knowledge
  • Knowledge of Blackrock Aladdin, Black Mountain Everest, Bloomberg AIM desired
  • Partner with key business contacts to drive process improvements; not only in technology, but in business processes as well
  • Successfully manage key vendor relationships related to service delivery
  • Partner with infrastructure to drive technology upgrade and evergreen programs
  • Manage a team of application support engineers towards successful, timely, issue resolution and continuous improvement
  • Proactively identify issues within the environment and lead solutions to resolve them
  • Leverage ITSM toolset to continuously improve how systems are being monitored and supported
  • Coordinate Release Implementation and support; including managing Permits to Operate






  • BS or BA Degree and at least 10 years’ experience
  • 10 years’ industry experience and 5+ years’ management experience
  • Extensive knowledge with end to end investment processes; research platforms, trading systems (pms/oms), accounting systems, and client data delivery
  • Broad, hands-on experience with Incident, Problem and Change Management systems
  • Critical thinking skills to troubleshoot application issues with complex business processes
  • Experience managing a vendor relationship is a plus
  • Experience in an Agile/Scrum environment a plus
  • Strong oral and written communication skills; strong interpersonal skills
  • Strong sense of professional pride and individual accountability





Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.



Date Posted 8/28/2018
Salary $160,000 - $180,000 + Bonus

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