Junior Digital IT Analyst

White Plains, NY



  • Provides Tier 1 support for software applications, real time interfaces, and/or Digital IS/IT Channels as directed.
  • Serves as first point of contact for application or technical digital issues and escalate to Application Support Analyst and/or 3rd party vendors as needed.
  • Assists with daily support of digital applications to include break/fix, implementation, interfaces, custom content, APIs, and upgrades.
  • Works closely with the Application Business Analyst, other regions, and Helpdesk Specialists in the maintenance of standards for application integration and application support.
  • Serves as one of the primary escalation points for Digital IS/IT Stream
  • Assists with web projects and project documentation
  • Closely adheres to governance for information security standards, policies, and procedures.
  • Assists with system reviews, performance monitoring, and application testing
  • Document process diagrams and procedures on key applications or processes
  • Works with Internal Information Security Team to ensure that the application security needs of the organization are met or exceeded by the plan in place.
  • Suggest changes to internal procedures that will enhance the use of new or existing software.
  • Knowledge of low level coding and scripting using technologies provided in support of process automation and application integration. (This is not a coding role)
  • Provides support with application upgrades and enhancements as directed by management or senior staff
  • Makes suggestions on ways to use technology to improve and or automate existing business processes used by the business unit.




  • Bachelors or other IT specialized information system certification preferred.
  • Minimum one to two years enterprise level application support or relevant work experience.
  • Knowledge of digital applications: websites, analytics, CRM, web platforms, google, Adobe
  • Willingness to pursue further education in meeting business needs with IS.





Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 3/25/2020
Salary $30.00/hr

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