IT Support Analyst

Boston, MA





  • Application & System Administration
  • Provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base via email and phone
  • User provisioning & separation tasks
  • Act as Ambassador of the IT department through a professional demeanor and positive tone
  • Communicate to and train business users on best practice methodology for end users
  • Participate in On-Call rotation to respond to after-hours support incidents as an escalation
  • Audio/Video Support
  • Set up and support of A/V calls, quarterly calls, town hall meetings etc.
  • Troubleshooting issues in real time during meetings and calls
  • Assist staff with use of A/V and other collaboration technologies
  • Desk-side Support
  • Hands on white-glove support for iOS devices, Laptops & Desktops
  • Provisioning, deployment, and collection of telephone, pc, and other IT equipment (printers, scanners, projectors, etc.)
  • Set up and relocate equipment for employee use while ensuring proper installation of cables, operating systems, and appropriate software
  • Building and imaging desktop and laptop computers
  • Ensuring proper policies and security are applied to users and endpoints





  • One year of experience in a support environment or equivalent
  • Experience with operating systems, tools, and customer applications
  • Experience with remote diagnostic tools
  • Experience with help desk technologies and tools



Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.


Date Posted 10/9/2019
Salary $60,000 - $75,000

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