IT Support Analyst

New York, NY

Responsibilities

 

  • Work with users to provide deskside support, resolving issues and fulfilling requests.
  • Provide support for workstations, laptops, and mobile devices, in addition to commonly used applications, including Microsoft Office365, Remote Desktop, and VPN.
  • Manage users, security groups, and computers through Active Directory.
  • Track issue resolutions to closure; asses and determine whether issues need to be escalated further.
  • Utilize and maintain PowerShell scripts to automate tasks.
  • Maintain inventory of computer, networking, and all other IT-related equipment.
  • Assist engineers in the deployment of new technology within the firm worldwide.
  • Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistical monitoring of desktop operations.
  • Recommend changes to maximize the efficient and timely resolution of issues.

 

Requirements

 

  • A. or B.S. in computer science, computer engineering, or related field.
  • One to two years of IT and desktop support experience.
  • Excellent understanding of the help desk environment—the ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Experience in Active Directory and the management of users, computers, and groups.
  • Knowledge of DHCP, SMTP, TCP/IP, and DNS.
  • Commanding knowledge of Windows 10, Office365, and Microsoft products.
  • Scripting knowledge highly preferred.
  • A+, Network+, MCP, MCSA, and CCNA certifications preferred.

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 11/22/2019
Salary $60,000 - $75,000 + bonus






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