IT Manager

New York, NY




  • Act as subject matter expert supporting primarily MAC OSX, some Windows, and all common office software and applications such as Microsoft, Adobe and G-Suite products
  • Perform laptop setup and inductions for users, hardware troubleshooting and repair
  • General office IT such as conference room, telephone and printer setups, etc.
  • Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
  • Communicate and document troubleshooting techniques and best practices
  • Perform endpoint management deployment and anti-virus security
  • Participate in special projects as assigned
  • Participate in the development and delivery of training programs when necessary
  • Work with Management to constantly monitor and improve delivery of IT systems and support
  • Proactively understand, analyze and research new technical problems when needed
  • Network hardware setup and maintenance
  • Strong knowledge of IT Security, best practices and procedures
  • Ideally has experience with office moves
  • Documenting and enforcing new and current policies and procedures




Experience and Skills Required



  • Five+ years’ experience within IT Management
  • Self-motivation and the ability to work with minimum supervision
  • Strong written and verbal communication skills and attention to detail
  • Experience working with high-level executives in a fast-paced environment
  • Experience with end user customer support, possess strong technical knowledge of MAC OSX; Windows, Microsoft and Adobe products
  • Working knowledge of AD, G-Suite, DNS, Firewall
  • Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests
  • Work both independently and as part of a team with professionals at all levels
  • Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment
  • Ability to prioritize tasks and work on multiple assignments



Essential Technologies



  • Wireless infrastructures technologies (Aerohive desirable)
  • G-Suite
  • QuickBooks Application and Database Management and Support
  • Email security / monitoring
  • Open and Active Directory
  • Window and OSX Servers
  • DHCP / VLAN / DNS / VOIP / Firewall Appliances / IP routing etc.
  • Cloud Storage such as Google Drive and Dropbox
  • Conferencing / collaboration technologies such as Zoom; BlueJeans; Google Hangout; WebEx
  • StorageCraft Shadowprotect Backup and Recovery



Desirable Technologies



  • IT Security and Protection
  • Cpanel and WordPress
  • Mac management / deployment tools
  • Office
  • KeyNote
  • Voip technologies (8×8 desirable)




Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 5/7/2018
Salary $80,000- $85,000

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