IS Support Analyst

Philadelphia, PA



  • Performs advanced IS End User Device (EUD) support functions, acting as a subject matter expert in at least 2 key EUD functions with minimal supervision.
  • Using accessible support tools and technologies, delivers advanced problem resolution and proactive problem direction.
  • Serves as the onsite desktop subject matter expert for the IS Department and acts as a connection where needed between the client community and the rest of the IS Department.
  • Introduces problem bridge lines and functions as the problem coordinator during scheduled and unplanned downtime events both during and after hours.
  • Serves as the EUD Subject Matter Expert during project Planning and go-live events to prepare for operational transitions.
  • Leads in the development, testing and implementation of EUD standards, processes, and systems required to deliver consistent high-quality customer service.
  • Key criteria are SLAs responsiveness, problem avoidance and management, cost effectiveness and standardization.
  • Manages the demands of multiple constituencies, defines priorities, and sets appropriate expectations as well as strong organizational qualities in all aspects of work, including coaching and guiding Level I and II staff.




  • High school degree required
  • Minimum 5 years’ experience providing EUD support, Service Desk support or equivalent experience/knowledge
  • Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Working knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
  • Working knowledge of the TCP/IP protocol suite.
  • Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.
  • Must be familiar with standards and trends in the industry in relation to EUD technologies and related IT practices, policies and processes.




Note: Qualified candidates will be contacted within 2 business days of the application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/20/2019
Salary $28.00/hr

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