Help Desk Technician

New York, NY



  • Identify, diagnose, and resolve problems for users of personal computer software and hardware, network, the Internet and new computer technology in a corporate environment; communicate solutions to end-users and IT staff.
  • Provide one-on-one end-user problem resolution over the phone for approved Personal Computer (PC) software.
  • Maintain and ensure accuracy of all asset information for all PC’s, local/networked printers, monitors and defined peripherals.
  • Administer mobile devices using Mobile Iron and act as main point of contact with mobile device vendor for all technical issues.
  • Diagnose and resolve end-user network or local printer problems, PC hardware problems and, e-mail, Internet, VPN, and local-area network access problems. Must be proficient at troubleshooting iPhone and mobile broadband cards from a variety of carriers.
  • Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
  • Ensure that Knowledge Base articles are created regularly.
  • Ensure adherence to Service Level Agreements.
  • On-Call and additional duties as identified






  • Experience with MobileIron and iPhone technologies
  • 3+ years’ experience in a similar position
  • Strong experience with Microsoft Office 2010/2016/O365, Outlook, Desktop and Laptop PC’s, Windows 7/10, relevant software, printers and networking
  • Certification in at least one technical product set would be preferred. (MCSE/MCSA etc).
  • Knowledge and experience of customer service practices, beneficial to have worked in an ITIL based environment
  • ServiceNow experience highly beneficial
  • Proactive learner who is interested in broadening their skill set to advance within the department
  • Demonstrated skill in problem analysis and resolution
  • Dependable with strong customer service skills and highly effective interpersonal skills
  • Strong verbal and written communication skills
  • Good planning and organizational skills with high level attention to detail
  • Tolerant of high stress situations in a fast-paced environment
  • Willing to learn and adaptable with a “can do” attitude
  • Fluency in English, other languages useful
  • Must be able to work full time in an office environment and physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the work day





Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.




Date Posted 9/28/2018
Salary $28.00 Hr- $32.00 Hr

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