Help Desk Technician

New York, NY

Responsibilities

 

  • Identify, diagnose, and resolve problems for users of personal computer software and hardware, network, the Internet and new computer technology in a corporate environment; communicate solutions to end-users and IT staff.
  • Provide one-on-one end-user problem resolution over the phone for approved Personal Computer (PC) software.
  • Maintain and ensure accuracy of all asset information for all PC’s, local/networked printers, monitors and defined peripherals.
  • Administer mobile devices using Mobile Iron and act as main point of contact with mobile device vendor for all technical issues.
  • Diagnose and resolve end-user network or local printer problems, PC hardware problems and, e-mail, Internet, VPN, and local-area network access problems. Must be proficient at troubleshooting iPhone and mobile broadband cards from a variety of carriers.
  • Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
  • Ensure that Knowledge Base articles are created regularly.
  • Ensure adherence to Service Level Agreements.
  • On-Call and additional duties as identified

 

 

 

Requirements

 

  • Experience with MobileIron and iPhone technologies
  • 3+ years’ experience in a similar position
  • Strong experience with Microsoft Office 2010/2016/O365, Outlook, Desktop and Laptop PC’s, Windows 7/10, relevant software, printers and networking
  • Certification in at least one technical product set would be preferred. (MCSE/MCSA etc).
  • Knowledge and experience of customer service practices, beneficial to have worked in an ITIL based environment
  • ServiceNow experience highly beneficial
  • Proactive learner who is interested in broadening their skill set to advance within the department
  • Demonstrated skill in problem analysis and resolution
  • Dependable with strong customer service skills and highly effective interpersonal skills
  • Strong verbal and written communication skills
  • Good planning and organizational skills with high level attention to detail
  • Tolerant of high stress situations in a fast-paced environment
  • Willing to learn and adaptable with a “can do” attitude
  • Fluency in English, other languages useful
  • Must be able to work full time in an office environment and physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the work day

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

 

#LI-MF1

 

Date Posted 9/28/2018
Salary $28.00 Hr- $32.00 Hr






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