Help Desk Technician

Brooklyn, NY



  • Respond to and resolving support requests for the end users.
  • Implement technology guidelines adopted by the company.
  • Maintain and update helpdesk tickets.
  • Implement current and future IT strategies with respect to the agency.
  • Assist with coordination of system deployments, maintenance and operations.
  • Participate and contribute to team projects
  • Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, mobile devices, peripheral devices, switches, and routers.
  • Travel to and from agency locations.




  • High School diploma needed; Bachelor’s degree preferred.
  • Must have a wide-ranging knowledge in computer hardware, Network Systems and various software (Windows Operating Systems, Microsoft Office, and Communication Technology.)
  • Power to lift 50lbs and sit or stand for long period of times throughout the day.
  • Must have the ability to make decisions in the absence of the Territory Manager.
  • Must have the ability to accept a significant level of responsibility and accountability.
  • Driver’s license required.
  • A+ and/or Network+ certifications a plus.





Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 1/30/2020
Salary $50,000

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