Help Desk Technician

New York, NY

We are representing a Help Desk Technician position for a Commodities firm in New York City.


Main Responsibility

  • Member of the New York helpdesk, providing support to users in the New York office and remotely to several other locations in the US
  • Reporting to the helpdesk manager

Skills, profile and experience

  • Minimum 5 years of experience in a similar role, preferably in the Commodity Trading or Financial Services industry
  • Excellent customer service and troubleshooting skills
  • Disciplined, organized, process-oriented
  • Experience with large scale (300 users) upgrade and deployment projects and their management is a strong plus
  • Bright, eager, quick, curious, independent, efficient learner


Technical skills


  • Active Directory Management, SCCM, Nexthink
  • Microsoft Products: Windows 10, Office, Exchange
  • Desktop hardware: Lenovo desktops, laptops, docking stations, trader workstations with multiple monitors
  • Cisco Call Manager, Cloud9 platform, Videoconferencing
  • Mobile Device Management, Airwatch
  • Remote Access User Support: Endpoint VPN, Citrix
  • Technical familiarity with market data products (Reuters, Bloomberg, etc.)


Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.


Date Posted 3/6/2019
Salary $90,000 - $100,000

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