Help Desk Support

Stamford, CT

 

Responsibilities

 

  • Offer Help Desk level-1 and level-2 assistance for computer related appliances
  • Harmonize with level-3 support and business application departments, helping the System Administrators to guarantee systems availability
  • Partake in overseeing support calls to the Help Desk via phone, e-mail, self-service, and walk-up, guaranteeing well-mannered, timely, and effective resolution of end user problems
  • Provide hands-on support for the Desktop/LAN environment
  • Participate in monitoring and maintaining system key process improvements
  • Manage user account and Active Directory database integrity
  • Video conferencing hardware and software support
  • Troubleshoot and resolve system hardware and software incidents
  • Participate in moves, adds, and changes as they relate to the technology environment
  • Follow established policies, procedures, and technology standards to ensure system availability and security
  • Maintain and manage loaner policies for computer, peripherals, and presentation equipment
  • Image and deploy standard company-managed computers

 

 

Requirements

 

  • College diploma or university degree, preferably in Computer Science and/or 3+ years of comparable work experience
  • Experience with Microsoft Windows and PC Hardware
  • Experience with Mac OS and Apple merchandise
  • A+ and/or Network+ industry certification
  • Microsoft Certification – MCP or MCSA a plus
  • Apple Certification – ACMT a plus
  • Specific knowledge of Microsoft Office Products and client applications
  • Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
  • Hands-on hardware and software troubleshooting experience
  • Strong written and verbal communication and interpersonal skills
  • Able to present technical ideas in professional and user-friendly language
  • Able to effectively prioritize tasks in a high-pressure environment
  • Strong customer service orientation
  • Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
  • Experience with Cloud storage and collaboration applications (G-Suite, Box, etc.) a plus
  • Experience with Single Sign-On platforms and Two-Factor Authentication a plus
  • Experience with ServiceNow and/or another ticketing system a plus
  • Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Ring Central, etc.) a plus.
  • Experience with Windows Imaging solutions a plus

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

 

Date Posted 1/14/2020
Salary $25.00/hr






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