Help Desk Support Engineer

New York, NY



  • Provide hands on support to business-critical end-users.
  • Enforce desktop standards and security.
  • Assist in the training of helpdesk personnel and other technicians.
  • Respond to incidents and requests within a ticketing system in a timely manner, providing resolution within a complex, fast-paced business environment.
  • Install and configure business applications.
  • Assist with setting up Video Conferencing in conference rooms leveraging Skype for Business and other various technologies.
  • Deploy and troubleshoot end user computing devices including laptops, desktops, printers, and wireless devices.
  • Install, configure, and troubleshoot supported operating systems, Microsoft Office, Internet
  • Browsers, Skype for Business and related business applications
  • Coordinate user moves with facilities
  • Configure and support remote users including VPN client and connectivity.
  • Provide customer training on systems and technology to users and, as needed, prepare and distribute instructional documentation to users.
  • Troubleshoot incidents and fulfill requests in accordance with established departmental standards.
  • Adhere to Desktop processes, procedures, policies, and job aids.
  • Interact with business end-users, Service Desk, engineering, IT Information Security, technology stack management, vendors and technology providers.
  • Handle projects assigned by management.




  • Position requires 2 + years of experience in the field of Desktop Support
  • Experience troubleshooting issues with Active Directory, Anti-virus software, Windows OS, MS Office and VDI
  • Knowledge of EZE Castle, Bloomberg, Enterprise Vault, VMWare
  • Strong knowledge of Help Desk ticketing software (i.e. ServiceNow).
  • Ability to troubleshoot remote technologies (i.e. Cisco VPN, Remote Desktop and wireless solutions).
  • Strong knowledge providing hardware break fix for PC, laptops, mobile devices, and printer hardware.
  • Ability to independently troubleshoot new technologies as they emerge
  • Has a basic understanding of network connectivity and infrastructure.
  • Understands the technology organization and where to escalate customer or operational problems.
  • Can effectively choose from among many different procedures or approaches in order to implement a solution.
  • Must be available to provide 24×7 support as necessary
  • Ability to lift and move equipment < 50lbs
  • Possess an entrepreneurial spirit.




Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 10/18/2019
Salary $100,000- $115,000 + Bonus

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