Help Desk Support

Boston, MA

 

Responsibilities

 

  • Special Project Support- to Sales organization: Tablet roll out and laptop conversion, Train on in SFDC, data upload patient records and Data Entry as needed.
  • Respond to requests for technical assistance in person, via phone, and electronically for the following technologies:
  • Windows OS based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), Microsoft Office, basic network connectivity, etc.
  • Diagnose and resolve technical hardware and software issues via the helpdesk system.
  • Respond to, and drive resolution of incidents and service requests using available information resources.
  • Advise users on appropriate action and clearly set expectations.
  • Log all help desk interactions escalating situations requiring urgent attention to IT Management.
  • Document resolutions within helpdesk knowledgebase.
  • Provision IT resources for new hires, including the setup and breakdown of workstations.
  • Update Active Directory.
  • Follow established IT policies and procedures.

 

 

Requirements

 

  • 2+ years of desktop support experience preferred.
  • The ability to troubleshoot and problem solve using a variety of support resources a must.
  • Knowledge of Industry Standards.
  • Conceptual level of understanding of enterprise information security requirements.
  • Industry Certifications a plus (CompTIA/Microsoft).

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

 

Date Posted 2/20/2020
Salary $25.00 - $30.00/hr






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