Help Desk Engineer

New York, NY

We are representing a Help Desk Engineer position for an Alternative Investment firm in New York, NY.





  • Perform day to day Microsoft Exchange administration including adding/ removing delegate access and modifying permissions.
  • Provide basic Microsoft Active Directory Administration support including account creation, password resets, group memberships, and disabling accounts.
  • Support Windows 2012 printer server administration; adding, removing and modifying print queues.
  • Management of Microsoft Bitlocker encryption and recovery; through Active Directory.
  • Provide timely response to Help Desk requests via phone, email or in person.
  • Document all end-user support activities
  • Work Order management tracking application.
  • Provide written and verbal communication to end-users and management on any call/problem tracking system tickets regarding status of reported problems/projects.
  • Review daily work orders to address overdue tickets and escalate as necessary to other IT Teams.
  • Escalate problems to appropriate teams based on established guidelines and procedures.
  • Use appropriate knowledge bases to identify, troubleshoot and resolve various technical problems and ensure service levels agreement (SLA) are met.
  • Assist in resolution of end-user support issues to ensure timely distribution of knowledge and positive impact on user satisfaction.
  • Arrange for external technical support where problems cannot be resolved in-house.
  • Participate in the planning and deployment of new and upgraded hardware and software products.
  • Mobile communication device logistics including installation; asset management; troubleshooting and repair services.
  • Instruct and train users in proper use of PC hardware and software.
  • Update and ensure accuracy of IT Assets management application and inventory system.
  • Provide support and meeting setup for any IT requirements (Audio, Video and Computer Presentation) for Business Professional meeting.
  • Be “on-Call” for all periods as assigned by manager.
  • Carry out other such duties as may be assigned or requested by management.





  • A minimum of 5 to 7 years in an IT Help Desk environment providing end-user support.
  • BS degree in Computer Science, Engineering, or Information System Management or related field.
  • In-Depth understanding of information systems technology to include common computer applications, operating systems, PC hardware, network mobile devices, and messaging systems.
  • Have working knowledge in the administration of Microsoft Active Directory and Exchange user accounts.
  • Advanced knowledge and experience supporting Microsoft Windows 10 Operating Systems and Office 365 integration.
  • Demonstrate working knowledge and experience supporting Microsoft Office 2013, and Office 2016.
  • A minimum of 3 to 5 years’ experience supporting Microsoft Outlook 2013 and 2016.
  • Strong understanding of client remote access networking concepts and troubleshooting.
  • Demonstrate working knowledge of software deployment application Microsoft System Center Configuration Manager (SCCM).
  • Research and report on suspicious activity base on real-time monitoring ( Symantec, eSentire and CrowdStrike).
  • A high degree of technical aptitude and troubleshooting skill.
  • Excellent interpersonal, oral and written communication skills.



Required Technical Skills


  • Windows 10 Enterprise Operating System and Windows Server 2013- 2016.
  • Microsoft Office 2013, Office 2016.
  • Microsoft Office 365.
  • Microsoft Active Directory and Exchange user account administration.
  • Microsoft Windows Server Update Services “SCCM and Third Party”.
  • Microsoft Internet Explorer 11, Edge and Google Chrome.
  • Working knowledge Apple iOS operating system; Mobile Device Management (MDM) and mobile device units.
  • Symantec Endpoint Protection Anti-Virus and Antispyware.
  • Code-42 Crash Plan Cloud Backup application or similar service.
  • SCCM imaging and software deployment.
  • Lenovo Laptop, Desktop and Microsoft Surface Tablet equipment.
  • Working knowledge of remote access using; Microsoft Direct Access, Cisco VPN Client and Citrix Receiver.
  • Basic Knowledge Citrix infrastructure including Xenmobile and Desktop Director.
  • Working knowledge and experience with VMware workstation.



Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 6/11/2018
Salary $80,000- $120,000

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