EHS Customer Support

Boston, MA

Requirements

 

  • Provides answers to users by identifying issues; researching to provide the correct answers; guiding users through corrective steps
  • Resolves concerns by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
  • Maintains call documentation by entering complete and sufficient information.
  • Keeps equipment operational by following established procedures, reporting malfunctions.
  • Keeps product knowledge current by reviewing client updates to documentation.
  • Communicate effectively to management regarding any needed updates or revisions to documentation.
  • Accommodates client by recommending appropriate technical support and techniques when dealing with technical issues.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

 Requirements

 

  • 2 Years of Customer Service experience
  • Bi-lingual (English/Spanish)
  • Minimum typing skills of 45 WPM
  • Ability to work non-standard shifts such as 2nd and 3rd shift, weekends, and holidays
  • 2 Years Call Center experience
  • 1 Year of IT experience or equivalent
  • Strong computer skills to include MS Office, Teams, and troubleshooting basic computer issues
  • Healthcare experience is highly desirable

 

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 2/2/2021
Salary $18.00/hr






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