Desktop Support

New York, NY

 Responsibilities

 

  • Field incoming help requests and document user information and nature of problem or issue
  • Resolve request or escalate problems when required to the appropriate technical resource
  • Access knowledge bases and frequently asked questions resources to aid in problem resolution
  • Perform desk side diagnosis and resolution of problems for end users
  • Document problem-solving process and successful actions taken through to final resolution
  • Evaluate resolutions and analyze trends to prevent future problems
  • Develop self-help tools and frequently asked questions for end users
  • Install, configure, test, maintain, monitor and troubleshoot end-user computing infrastructure
  • Perform desktop moves, adds, and changes as required
  • Develop and maintain desktop hardware and software inventory
  • Maintain relationships with desktop technology vendors and service providers
  • Learn appropriate software and usage to provide applications support to end users
  • Communicate application problems and issues to management, development teams and end users

 

Requirements

 

  • 3-5 years support experience in a Windows 7/Windows 10 Network Environment
  • Proficient in Microsoft Office products (2010, 2016)
  • Knowledge and understanding of ActiveSync and mobile device management
  • Experience in the finance industry is preferred
  • Relevant industry certifications are a plus but not required
  • Knowledge of Mac OS is a plus but not required
  • Willing to work outside of business hours when necessary
  • Willing to lift and move printers, workstations etc. weighing up to 45lbs/20kg

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 3/4/2020
Salary $90,000 - $95,000 + bonus






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