Desktop Manager

New York, NY

Responsibilities

 

  • Provide Trading and Executive end-user support in a fast-paced financial environment.
  • Provide quality customer service when interacting with all associates.
  • Serve as a leader to the members of the IT Client Services team.
  • Assist team members on proper protocols and technical resolutions.
  • Provide resolutions when internal applications, Bloomberg, TradeWeb, and other market data applications fail to work properly.
  • Oversee incidents via Service Now ticketing system.
  • Liaise with the engineering team on escalated tasks which require in-depth research.
  • Integrate subject matter experts and industry expertise while implementing new technology platforms.
  • Oversee and manage all Desktop Computers and PC Peripherals for NYC.
  • Coordinate all hardware deployments and desk moves for the office.
  • Govern and support corporate Mobile Devices.
  • Help manage procurement of new equipment for the US
  • Support, troubleshoot, repair or replace any hardware that traders utilize.
  • Participate in weekly management meetings with the Global IT Client Services department.
  • Uphold firm ethics and standards and participate in yearly audits.
  • Develop and improve strong customer service, communication and technical skills.
  • Administer the local desk’s monthly coverage schedule (including holidays).

 

Requirements

 

  • Bachelors or Associates Degree from technical school.
  • Minimum of eight years’ experience with computer hardware and software support in a financial environment.
  • Minimum of three years managing a team.
  • Thorough understanding of Windows 10 Desktop OS, Cisco Voip, Citrix, RSA and VMware.
  • Knowledge and support of Microsoft Office Suite and Azure Active Directory, DHCP, DNS.
  • Understand and support current product offerings by the IT Department.

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 7/8/2020
Salary $130,000 - $160,000 + bonus






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