Deskside Support Technician

Pittsburg PA

Responsibilities

 

  • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress
  • Good understanding of OS; Windows XP/ Windows 7/10 issues
  • Experience performing installations, moves, software and hardware adds and changes to end user’s IT equipment
  • Experience with end user support using remote support tools
  • Ability to update device bios or drivers
  • Ability to effectively research issues encountered and effectively resolve
  • Ability to interact with resolver groups to diagnose and resolve problems when possible.
  • Ability to document process and procedures for self-help and for informational troubleshooting for other resolver groups
  • Ability to support end user mobile smart devices i.e.: Apple iPad, Apple iPhones, Tablets
  • Works under the guidance of Team Leader and Senior Technicians

 

Requirements

 

  • Entry Level– 5 years’ experience providing Deskside support to end users
  • Associates Degree / Technical School graduate or equivalent Military experience considered
  • Excellent Customer Service Skills
  • Ability to diagnose, troubleshoot and resolve PC Laptop and Desktop hardware and application issues. Experience with providing end user support utilizing remote management tools
  • Ability to support end user mobile smart devices
  • Ability to perform installation, move add and changes to end user desktop environment
  • Ability to diagnose, troubleshoot and resolve end user network connectivity issues
  • Excellent communication skills both written and verbal.
  • Ability to work independently prioritizing daily operational objectives for support
  • Windows XP, Windows 7, Windows 8, Windows 10
  • Office 2007, 2010, Office 365
  • Networking – TCP/IP, Remote Connectivity VPN
  • Basic hardware troubleshooting skills

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 1/3/2020
Salary $20.00- $25.00/hr






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