Customer Service

Boston, MA

Responsibilities

 

  • Reply to Inbound/Outbound Call questions
  • Commence outbound calls to respond to inquiries and to follow-up with previous contacts
  • Attain knowledge of program rules of assigned projects to ensure ability to respond to Customer Service inquiries regarding basic knowledge of payroll and financial inquiries
  • Expected to respond to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
  • Perform support ticket transaction resolution tasks and administrative functions
  • Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
  • Responsible for maintaining adequate records/documentation for audit and internal control purposes
  • Routing mail, email, and other administrative support duties as assigned
  • Responsible for developing proficient working knowledge of operating platforms required to fulfill job responsibilities.
  • Remain current on multiple program rules, payroll and tax requirements and policies and procedures in order answer customer service inquiries effectively

 

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/10/2020
Salary $16.00/hr






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