Customer Service Rep

Boston, MA

Responsibilities

 

  • Responds to Inbound/Outbound Call Inquiries
  • Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
  • Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
  • Performs support ticket transaction resolution tasks and administrative functions
  • Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
  • Responsible for maintaining adequate records/documentation for audit and internal control purposes
  • Routes mail, email, and other administrative support duties as assigned
  • Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
  • Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities

 

Requirements

 

  • 6-month Call Center experience preferred; or 1-year customer service
  • High School degree or equivalent required
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Demonstrated understanding and ability to work with persons with disabilities.
  • Ability to compose reports, business correspondence, and procedure manuals.
  • Ability to troubleshoot.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general
  • Knowledge of MS Windows, Excel and Word preferred.

 

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 12/2/2020
Salary $16.00/hr







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